Return and Refund Policy
1. Eligibility for Refund:
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We offer a 7-day money-back guarantee from the date of receiving the purchase.
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To be eligible for a refund, the item must be unused, in the same condition as received, and in its original packaging.
2. How to Initiate a Refund:
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Contact our customer support team at Contact Us within 7 days of receiving the item.
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Provide your order number and a brief explanation of the reason for the refund.
3. Refund Processing:
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Once your request is received and approved, we will initiate a refund to your original method of payment.
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Please allow 7-14 business days for the refund to be processed.
4. Non-Refundable Items:
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Certain items are non-refundable, including prints and greeting cards made from the original artwork.
5. Return Shipping:
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Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
6. Damaged or Defective Items:
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If you receive a damaged or defective item, please Contact Us immediately for a replacement or refund.
7. Cancellation Policy:
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Orders can be cancelled within 24 hours of purchase. Once the order is processed, it cannot be cancelled.